01
Technical support
Helpdesk
Hardware management and user support, on site or remotely. Requests tracked through web tickets: every intervention is documented and available to review.
- On-site visits and remote support, the same day
- An inventory of hardware and software, always up to date
- Every request tracked and available in the ticket portal, with the full history of interventions
02
Networks and connectivity
Networking
Wired and wireless networks designed around how the business really works: traffic separated by department, an isolated guest network, VPNs for branch offices and remote users.
- Design based on real data flows: who talks to whom, and with which resources
- Structured cabling and Wi-Fi coverage verified on site
- VPN access for branch offices and remote users, with role-based rules
03
Cybersecurity
Security
Protection for networks, systems and data: firewall, email filtering, multi-factor authentication and backups protected against changes. We watch for warning signs and act before a problem becomes downtime.
- 360° security: network, systems, email, data and backups treated as a single perimeter
- Multi-factor authentication for off-site access
- Monitoring for warning signs and updates applied overnight, to act before downtime
04
NIS2
Compliance
Gap analysis against NIS2 requirements and an action plan in order of priority, with the technical measures needed to close the gaps. Documentation ready for customers and audits.
- Review of the requirements that apply to the business and of its current state (gap analysis)
- Action plan with priorities, timescales and technical measures
- Documentation ready to show customers and auditors
05
Servers, virtualisation and backup
Virtualisation
Physical and virtual servers, managed over time. Immutable backups with regular restore tests, sized to the real workload.
- Clustered virtualisation, sized to the real workload
- Immutable backups with periodic restore tests
- Maintenance and updates in agreed windows
06
Communication and collaboration
Collaboration
Email, shared documents, online meetings and a VoIP phone system in a single environment. Extension, documents and ERP available in the office and off site, securely.
- VoIP phone system with smartphone and desktop apps
- Email, shared documents and meetings in a single environment, off site too, with protected access
- Training for people, not just installation
07
Business software and integrations
ERP
ERP implementation and customisation, integrated with production, warehouse and reporting. Software and infrastructure looked after by the same point of contact.
- Analysis of the workflows (orders, production, warehouse) before configuring anything
- Customisation and integration with production, warehouse and reporting
- One point of contact for software and infrastructure, with no passing the buck between suppliers
08
Artificial intelligence
On-premises too
We start from your processes and find where AI makes them more efficient. Before building anything we assess costs, benefits and technical requirements together; where data confidentiality calls for it, we propose on-premises solutions sized to the resources available. Then we train the people who will use it.
- Process analysis before any tool is chosen
- AI built into the systems already in use, within a defined perimeter: what it can see and do, and what it cannot
- On-premises solutions when data is confidential, and hands-on support for people in the first few weeks